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Service Headache

Sometimes it seems like companies are just trying to beat off their customers with a stick. Take for example one of our large stone suppliers. Every time there is an adventure in itself; changing policies, incorrect billing, incompetent and untrained employees. The list goes on and on. We spend tens of thousands of dollars with this vendor every year. What it does do is make us do it look for other outlets for stone products and use the service oriented companies whose price may be a bit higher.

It’s something that we notice with contractors as well. Working with another contractor on a recent project was a frustrating experience. After unanswered calls and missed meetings it wasn’t a hard act to follow to look great in the eyes of our client.

Not to be overly promotional, but this is something we try to stress as a point of difference. With cell phones and Blackberries quick and seamless response has become even easier. I just wish many of the other companies we deal with had the same emphasis.


Great Planning Software

Wanted to share a great planning tool that we use in our office for brainstorming, planning and to-do lists. The software is MindManger by MindJet located locally here in Larkspur http://www.mindjet.com/. The software allows you to quickly brainstorm, lay out visually to do lists and planning. It also works well as it integrates directly into Microsoft Office and Outlook. We use it throughout our company for planning purposes and recommend it for anyone looking for a great planning tool. There is a full feature 21 day trial available on the MindJet website.

Filoli

I am on my way today to Filoli, or Fight Love and Live. It is a renoun garden on the Peninsula founded by gold mining barons. Filoli is a compound version of owner William Bowers Bourn II motto “Fight for a just cause; Love your fellow man; Live a good life.” Find out more about Filoli at their website http://www.filoli.org/. I will post pictures in our Great Parks and Gardens Section of our portfolio upon our return.

Filoli Visit

Upon returning from Filoli today in Redwood City the trip was well worth the visit. The estate is well cared for especially considering that it is maintained by the State. There was plenty of staff making sure the garden looked its best.

The estate itself is a Georgian Mansion, which to me did not jive with the mixed Oak Woodland of the peninsula where it is located. But I was not there to see the Mansion.

The garden was a great mix of plantings, hardscape and water features and I would recommend them to anyone wanting to visit a great garden in the Bay Area. It is clear why Filoli is considered one of the great estate gardens of California.

Filoli http://www.filoli.org

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O'Connell Landscape Blog

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